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Lifetime Support
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1-Year Warranty
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14 Days Return
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Free Shipping
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Mars 5 Ultra
Mars 5
- Tilt Release Innovation, Blazing Fast
- Stunning 9K, True-to-Life
- Smart Mechanical Sensor, Print Worry-Free
- AI Camera Keeps You in Total Control
- Real-Time Monitoring & Time-Lapse Recording
- Wi-Fi Cluster Printing, Redefining Efficiency
Pre-order
Estimated Shipping Time from US Warehouse: Before July 15
-
Lifetime Support
-
1-Year Warranty
-
14 Days Return
-
Free Shipping
Product information
Orders placed on ELEGOO US (us.elegoo.com) can be shipped to the United States:
Estimated Delivery Time:
- In-stock Product: 3-7 businessdays for delivery.
- Pre-owned Product: 4-10 businessdaysfor delivery.
- Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 businessdaysfor delivery.
Shipping Restrictions
- We can ship orders to the contiguous 48 states and the District of Columbia,excludingAlaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.
- Please note that we areunableto ship to P.O. Boxes and APO/FPO addresses.
- You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.
Shipping Fees:
Fororders over $50to most of the countries and regions listed above, it’s FREE SHIPPING.Orders under$50 will be charged a $15 shipping fee. EXCEPTforthosecountries and conditions listed:
1. Australia: For orders including Jupiter SE, some areas (Northern Territory, Queensland, Tasmania,Western Australia) will be charged a shipping fee
2. Cyprus: Each order will be charged a $30shipping fee
For orders shipped to EU countries and the United Kingdom (EXCEPT for several countries and regions listedbelow), we are responsible for customs duties.
Several countries and regionsare: Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES),Åland Islands(FI),etc.
Ownership, Terms,and Risk
Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.
Note:Please do not enter any PO Box address, otherwise your package can’t be dispatched by any express.
Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to refuse deliverydue to force majeureafter the package is dispatched from ELEGOO, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.
If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If the case of this happens, we reserve the right to ask you to pay the return charge plus an additional re-delivery cost before we re-dispatch the item to you.
When the goods are delivered,pleasecheck that the order is complete and undamaged. Ifthere isany damage to the goods at the point of delivery, you can contact us: info@elegoo.com
Following a successful transaction you will be notified when your order has been dispatched with a tracking numberprovided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us: info@elegoo.com
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policybelow, as warranty periods and warranty rules differ according to the modelsand parts list.
Warranty Policy
1.Warranty timeline
Models | Parts List | Warranty Period | |
3D Printing Related Products | Neptune 2/2D/2S/X/3/3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max | Main Parts of the Machine (nozzle and build plate sheet Excluded) | 12 Months |
Mars/Mars Pro/Mars C | LCD Screen | 3 Months | |
Other Main Parts of the Machine (FEP&Tools Excluded) | 12 Months | ||
Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 Ultra/5/5 Ultra Saturn/Saturn S/Saturn 2/Saturn 8K/3/3 Ultra/4/4 Ultra | LCD Screen | 6 Months | |
Other Main Parts of the Machine (FEP&Tools Excluded) | 12 Months | ||
Mars 4 DLP | Main Parts of the Machine (FEP&Tools Excluded) | 12 Months | |
Jupiter | LCD Screen | 3 Months | |
Other Main Parts of the Machine (FEP&Tools Excluded) | 12 Months | ||
Jupiter SE | LCD Screen | 6 Months | |
Other Main Parts of the Machine (FEP&Tools Excluded) | 12 Months | ||
Mercury Mercury Plus V1.0/V2.0 Mercury X/XS Bundle | Main Parts of the Machine (Tools Excluded) | 12 Months | |
PHECDA LASER ENGRAVER & CUTTER- 10w/20W | Main Parts | PCB, Motor, Laser head, Power Adapter | 12 Months |
Other Parts① | Fans | 6 Months | |
Other Parts② | Synchronous belt, motor connection line, laser connection line | 3 Months | |
Consumables and Other attached | Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc. | No warranty | |
Arduino Kits, Robot Kits & Component Kits | All | All | 12 Months |
Pre-owned Products | All | All | No warranty |
Accessories (For individual purchases) | LCD Screen: Mars/Jupiter | Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. | 3 Months |
LCD Screen: Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/5/5 Ultra Saturn /S/2/8K/3/3 Ultra/4/4 Ultra/Jupiter SE | Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. | 6 Months | |
Air Purifier: Mini/USB/Mars Mate | Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. | 12 Months | |
MiniHeater | Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. | 12 Months | |
Build Plate | Damage caused by scratches, drops or bumps is not covered by the warranty. | 6 Months | |
Release Film: FEP/PFA/ACF | Release film is a consumable product without warranty | No warranty | |
Resin Tank | Installation tools and screws are not warranted | 6 Months | |
Washing Bucket: Mercury Plus V1.0/ V2.0; Mercury X/XS Bundle | No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket). | 6 Months | |
3D Stainless Steel Funnel | 3D Stainless Steel Funnel is a consumable product without warranty | No warranty | |
HotendKit: Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max | Entire HotendKit | 6 Months | |
Extruder Kit: Neptune 3 Pro/3 Plus/3 Max /4/4 Pro /4 Plus/4 Max | Entire Extruder Kit | 6 Months | |
STM 32-bit Silent Motherboard: Neptune 3 Pro/3 Plus/3 Max | Motherboard | 12 Months | |
PEI Magnetic Platform Kit: Neptune 3 Pro/3 Plus/3 Max | PEI Magnetic Platform Kit is a consumable product without warranty | No warranty | |
Nozzle Kit: Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max | Nozzle Kit is a consumable product without warranty | No warranty | |
Cooling Fan Kit:Neptune 3 Pro/3 Plus/3 Max | Including 4010/4015 Blower Fan and 6010 Axial Flow Fan | 6 Months | |
PTFE Tube: Neptune 3 Pro/3 Plus/3 Max | PTFE Tube is a consumable product without warranty | No warranty | |
Enclosure | All | 12 Months | |
Rotary Attachment: PHECDA Laser Engraver | All | 12 Months | |
10W/20W Air Assist: PHECDA Laser Engraver | All | 12 Months | |
Enclosure: PHECDA Laser Engraver | All | 12 Months | |
Honeycomb Panel: PHECDA Laser Engraver | Honeycomb Panel is a consumable product without warranty | No warranty | |
Raisers: PHECDA Laser Engraver | All | 12 Months | |
Composite Filter: PHECDA Laser Engraver | Composite Filter is a consumable product without warranty | No warranty | |
10W/20W Laser Module: PHECDA Laser Engraver | All | 12 Months | |
Window Mirror: PHECDA Laser Engraver | Window Mirror is a consumable product without warranty | No warranty | |
20W Adapter: PHECDA Laser Engraver | All | 12 Months |
2.Warranty Rulesfor Laser Head and Tube
A.Laser Head WarrantyRules: B.
The rate of laser power drop is related to the frequency of use, working hours, and working environment.
a). If the laser tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally;
b). During the warranty period, if the laser tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;
c). During the warranty period, if the laser tube has any appearance cracks (including but not limited to cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can't be provided normally.
3.Warranty Forfeiture
The following Conditions Are Not Covered Under Warranty:
A. Products without sufficient proof of purchase
B. Lost or stolen products
C. Items that have expired their warranty period
D. Non-quality-related issues (after 30 days of purchase)
E. Free products
F. Repairs through 3rd parties
G. Damage from outside sources
H. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
I. Purchases from illegitimate resourcesor second-handed parties
J. Normal discoloration, wear, or consumption during product use.
Return & Refund Policy
1.For Unwanted Items
*This clause does not apply to Pre-owned & Refurbished items.
If the Elegooproduct that you purchased does not meet your satisfactionbut was not confirmed defective by certified Elegootechnicians, we call such product as “unwanted product”.
You may return the unwanted product to Elegoofor a full refundwithin 14 daysor replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt,or packing slip. You are responsible for the shipping fees. Beyond the end of those 14 days, refunds for unwanted productsare not available, and beyond 30 days, refundsand exchanges for unwanted productsare not available.
Unwanted Issue | |||
Items | Responsibility of Return Shipping Charges | ||
Refund | Exchange | ||
Within 14 Days | √ | √ | Customer |
Within 30 Days | × | √ | Customer |
Within Warranty | × | × | × |
Important: To avoid any delay or denial of processing your refund and exchange request, please verify that your returning productsatisfies all of our following inspection criteria.
The product for refund and exchange must be:
A. In new and unused condition (Free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, and defacement);
B. Complete with all parts & accessories included and all original tags and labels attached;
For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for refund back to the location instructed in the RMA authorization. Elegooshall not be responsible for any loss or damage to the returning productcaused in transit.
The returning product will be thoroughly inspected by Elegoowhen received and a decision will be made whether the inspection criteria are met. If your returning product fails to satisfy the inspection criteria and has been shipped to Elegoo, your non-conforming product for refundor exchangewill be rejected or subject to a restocking fee of up to 15% at Elegoo’s sole discretion.
After the 14-day refund/30-day exchange window has expired, your only recourse regarding the products is through our warranty.
2.For Quality-Related Items
*This clause does not apply to Pre-owned & Refurbished items.
A.Product is defective when you receive it, within 14days of delivery, you can return defective items to Elegooand get a full refund or replacement, andElegooisresponsible for return shipping charges.Or you can ask Elegoo to repair defective items, and Elegoo is responsible for repair fees.
B.Beyond the 14days but within warranty, a full refundand replacement arenot available, but repair is acceptable. Elegoo is responsible for repair fees.
C.Out of warranty, Elegoo will provide free technical support, if the parts need to be replaced, the customer is responsible for the repair fees, which means the customer needs to purchase the parts and bear the freight.
Quality-Related Issue | |||||
Items | Responsibility of Fees | ||||
Refund | Replace | Repair | Return Shipping Charges | Repair Fees | |
Within 14 Days | √ | √ | √ | Elegoo | Elegoo |
Within Warranty | × | × | √ | × | Elegoo |
Out of Warranty | × | × | √ | × | Customer |
Important: To avoid any delay or denial of processing your refund and replacement request, please verify that thereturningproductmust bewith all parts & accessories included and all original tags and labels attached and in the original box (generic boxes will be rejected).
3.Process After Returning Product
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. We will notify you by email when your return has been processed and move to the next warranty process, refund you the payment via Paypal, or send a new replacement to you.
Contact Us
Regarding product issues, please don't hesitate to contact us at the customer service channels below to acquire technical support, refund or exchange.
- For 3D printer technical support:3dp@elegoo.com
- For laser engraver technical support:lec@elegoo.com
- For order issues, unwanted item refunds, or returns:info@elegoo.com
- ForSTEM kits, robots technical support:service@elegoo.com
When contacting our customer service team, the buyer must provide sufficient proof of purchase (the order number from online purchases made through ELEGOO, Amazon,or other ELEGOO's authorized resellers), tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.
Features What's In Box Specification FAQs Reviews
Features What's In Box Specification FAQs Reviews
Tilt Release Innovation
Tilt Release Innovation
Stunning 9K, True-to-Life
Stunning 9K, True-to-Life
Tilt Release Innovation
Tilt Release Innovation
Self-Check & Auto Leveling
Self-Check & Auto Leveling
Smart Mechanical Sensor
Smart Mechanical Sensor
Power-Loss Resume Printing
Power-Loss Resume Printing
Stunning 9K, True-to-Life
Stunning 9K, True-to-Life
AI Camera Keeps You
in Total Control
AI Camera Keeps You
in Total Control
Tilt Release Innovation, Blazing Fast
Boasting a blazing fast speed of up to 150mm/h, the Mars 5 Ultra leaves competitors in the dust. Its revolutionary tilt release technology enables swift model peeling from the release film, ensuring lightning-fast printing without compromising on detail, accuracy or reliability. Seamlessly switch between the fast and slow print modes, unlocking unmatched flexibility and efficiency.
Stunning 9K, True-to-Life
Featuring a 7" mono LCD with 9K ultra-high resolution and 18μm XY resolution, the Mars 5 Ultra ensures the faithful reproduction of every intricate detail with stunning fidelity and breathtaking textures. Boasting 92% light uniformity, the advanced COB light source ensures consistent results, bringing your visions to life with impeccable precision.
Self-Check & Automatic Leveling, Plug-N-Play
With its smart self-check and automatic leveling functions, the Mars 5 Ultra allows all skill levels to dive straight into the creative process. No more setup hassles or tedious calibrations - simply unbox, power on, and print.
One-Click Self-Check
With one single click, the Mars 5 Ultra will perform a quick self-check to verify whether its components are functioning properly before printing. When the accumulated usage of the release film is approaching 60,000 times, the device will issue a reminder to replace the release film promptly.
*Afterreplacingthereleasefilm,pleaseclicktherefreshbuttononthedeviceself-testpagetoresetthecountermanually.
One-Click Automatic Leveling
Effortless precision is just a click away. Thanks to its intelligent mechanical sensor, the build plate can be automatically leveled with a simple click, making 3D printing accessible to users of all experience levels.
AI Camera Acts as Your Eyes, Stay in Total Control
Say goodbye to costly failures and wasted time as the AI camera detects errors in real-time, guiding you to flawless results. Never worry about empty build plate or model warps again - it's a thing of the past. The AI camera monitors every step, instantly alerting you to any errors for immediate resolutions.
Print Smarter, Print Worry-Free
With a smart mechanical sensor, the Mars 5 Ultra supports residue detection to prevent damage to the LCD screen. Plus, timely alarms for resin shortages and leveling failures minimize waste and ensure uninterrupted efficiency. Stay worry-free and enjoy high-quality prints every time.
Real-Time Monitoring and Time-Lapse Photography
Effortlessly monitor the printing process in real-time, troubleshoot issues, and ensure exceptional print quality. Capture stunning time-lapse videos and share your creative journey with ease.
Advanced Overheat Protection
No more overheating worries. Enjoy carefree printing with the advanced high temperature protection. When the LED temperature exceeds 80℃, the intelligent system triggers an alarm and halts printing automatically, ensuring enhanced safety and extended lifespan.
Power-Loss Resume Printing
Power Outages? No Problem. The Mars 5 Ultra will automatically resume printing from where it stops. Say goodbye to wasted materials or time. Never again will you lose the printing progress.
User-Friendly Design
Quick-Release Design, Easy Assembly
The quick-release design of the build plate enables effortless removal and installation, making cleaning and maintenance a breeze.
Replaceable Lock Screws, Resin Clog-Free
No more resin clogs hindering your creative flow with the replaceable resin tank lock screws. Enjoy uninterrupted printing perfection every time.
Dual Pour Spouts Resin Tank, Smooth Pouring
Double the convenience, double the speed. The resin tank features dual pour spouts, allowing for quick and easy loading and unloading, maximizing your efficiency.
Reliable Drip Tray, Clean and Safe
The reliable drip tray effectively prevents your resin from spilling, maintaining a clean workspace and enhancing safety. Enjoy a seamless printing experience without any messy surprises.
![Elegoo Mars 5 Ultra - Best Beginner's Dream Resin 3D Printer (44) Elegoo Mars 5 Ultra - Best Beginner's Dream Resin 3D Printer (44)](https://i0.wp.com/us.elegoo.com/cdn/shop/files/M5U-3-1-1_Wi-Fi_Cluster_Printing_20x_crop_center.jpg?v=1718937858)
Redefine efficiency and streamline your workflow with seamless control over multiple printers from one device. Harness the power of synchronized prints to supercharge your productivity and conquer ambitious projects with ease.
![Elegoo Mars 5 Ultra - Best Beginner's Dream Resin 3D Printer (45) Elegoo Mars 5 Ultra - Best Beginner's Dream Resin 3D Printer (45)](https://i0.wp.com/us.elegoo.com/cdn/shop/files/M5U-3-1-2_Self-Developed_System_20x_crop_center.jpg?v=1718937858)
Powered by self-developed system with 8G RAM, which ensures faster computing and stable file transfer, the Mars 5 Ultra offers a smoother and more efficient printing experience.
![Elegoo Mars 5 Ultra - Best Beginner's Dream Resin 3D Printer (46) Elegoo Mars 5 Ultra - Best Beginner's Dream Resin 3D Printer (46)](https://i0.wp.com/us.elegoo.com/cdn/shop/files/M5U-3-1-3_Intuitive_Touch_Screen_20x_crop_center.jpg?v=1718937858)
Experience 3D printing that's as easy as scrolling through your smartphone. The 5-inch capacitive touch screen features a simple, intuitive interface that guides you through every step, effortless even for first-timers.
![Elegoo Mars 5 Ultra - Best Beginner's Dream Resin 3D Printer (47) Elegoo Mars 5 Ultra - Best Beginner's Dream Resin 3D Printer (47)](https://i0.wp.com/us.elegoo.com/cdn/shop/files/M5U-3-1-4_Durable_and_Trustworthy_Design_20x_crop_center.jpg?v=1718937858)
Trust the Mars 5 Ultra's robust metal frame to withstand the test of time. With meticulous engineering, it is designed to endure countless printing hours while maintaining exceptional print quality and reliability.
![Elegoo Mars 5 Ultra - Best Beginner's Dream Resin 3D Printer (48) Elegoo Mars 5 Ultra - Best Beginner's Dream Resin 3D Printer (48)](https://i0.wp.com/us.elegoo.com/cdn/shop/files/M5U-3-2-1_LCD_Protector_20x_crop_center.jpg?v=1718937858)
The LCD screen is safeguarded by a durable 9H tempered glass protector, providing exceptional resistance to scratches and damage for a worry-free printing experience.
![Elegoo Mars 5 Ultra - Best Beginner's Dream Resin 3D Printer (49) Elegoo Mars 5 Ultra - Best Beginner's Dream Resin 3D Printer (49)](https://i0.wp.com/us.elegoo.com/cdn/shop/files/M5U-3-2-2_Laser-Engraved_Build_Plate_20x_crop_center.jpg?v=1718937858)
Laser-engraved build plate features superior adhesion, preventing detachment and warping issues during printing, and ensuring effortless and damage-free removal of printed models.
![Elegoo Mars 5 Ultra - Best Beginner's Dream Resin 3D Printer (50) Elegoo Mars 5 Ultra - Best Beginner's Dream Resin 3D Printer (50)](https://i0.wp.com/us.elegoo.com/cdn/shop/files/M5U-3-2-3_Section-based_Exposure_20x_crop_center.jpg?v=1718937858)
No longer will you be bound by generic exposure settings. Imagine having the ability to finely tune the exposure time for each section, enabling you to determine the optimal exposure time, meticulously control and enhance the printing results.
![Elegoo Mars 5 Ultra - Best Beginner's Dream Resin 3D Printer (51) Elegoo Mars 5 Ultra - Best Beginner's Dream Resin 3D Printer (51)](https://i0.wp.com/us.elegoo.com/cdn/shop/files/M5U-3-2-4_Compatible_With_Mars_Mate_20x_crop_center.jpg?v=1718937858)
The Elegoo Mars Mate air purifier's built-in high-density activated carbon filter can effectively absorb resin odor, with the purification efficiency up to 95% for TVOC.
What's In Box
Mars 5 Ultra 3D Printer
Wifi Antenna
Build Plate
Buy Accessory
Resin Tank
Buy Accessory
AI Camera
Resin Tray
USB Flash Disk
Mask
Gloves
Funnel
Buy Accessory
Backup Screws
User Manual
Adapter
Tool Kit
Scraper
Specification
Build Volume
153.36 x 77.76 x 165 mm³
Printing Speed
MAX 150mm/h
Layer Thickness
0.01-0.2mm
XY Resolution
18x18μm (8520x4320)
Z Axis Accuracy
0.02mm
Printing Technology
MSLA
Light Source
COB Light Source (wavelength 405nm)
LCD Screen Size
7-inch 9K Mono LCD
LCD Screen Protector
9H hardness tempered glass
Connection Method
USB Interface & WiFi
System
EL3D-4.0
Slicer Software
Chitubox
Heat Dissipation Method
3 copper heat pipes + single fan
Operation Screen
4.0-inch Capacitive Touch Screen
Languages
Chinese, English, Japanese, Dutch, Korean, French, German, Russian, Italian, Spanish, Turkish, Portuguese
Air Purifier
USB connection unavailable, compatible with Mars Mate air purifier
Resin
Supports most resins on the market (water-washable, standard, ABS-like, plant-based, etc.)
Other Functions
Tilt Release Technology,
One-Click Automatic Leveling,
Self-Check & Overheat Protection,
AI Camera (Empty Build Plate Detection, Warp Detection, Real-Time Monitoring, Time-Lapse Recording),
Smart Mechanical Sensor (Resin Shortage Alarm, Residue Detection Alarm, Leveling Failure Alarm),
Power-Loss Resume Printing.
Power Requirements
100-240V 50/60Hz 24V 3A
Printer Dimensions
260 x 268 x 451.5 mm³
Net Weight
10.8 kg
Gross Weight
8.6 kg
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FAQs
How long does delivery take after shipping?
1. In-stock Product: 3-7 workdays for delivery
2. Pre-owned Product: 4-8 workdays for delivery
3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays for delivery.
What countries do you ship to?
Click to view available countries
Do you offer free shipping service?
- On orders under $50, there is a shipping charge of $15.
- FREE SHIPPING ON ORDERS OVER $50, EXCEPT for orders that include a Saturn 4 or Saturn 4 Ultra, for which there is a $20 shipping charge per Saturn 4 or Saturn 4 Ultra.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is shipped.